![]() ![]() This user experience can be tailored so that people with different security roles can have an experience that best suits the work they do. They provide a streamlined user experience that leads people through the processes their organization has defined for interactions that need to be advanced to a conclusion of some kind. Watch a short video (4:49) about business process flows.īusiness process flows provide a guide for people to get work done. ![]() To learn how to create or edit a business process flow, see Create a business process flow. Business process flows use the same underlying technology as other processes, but the capabilities that they provide are very different from other features that use processes. For example, you might want to create a business process flow to have everyone handle customer service requests the same way, or to require that people get approval for an invoice before submitting an order. You can help ensure that people enter data consistently and follow the same steps every time they work with a customer by creating a business process flow. If you are an online user, see Business process flows overview in the Power Automate docs. This topic applies to Dynamics 365 Customer Engagement (on-premises). ![]() Overview of working with business process flows ![]()
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